Refund policy

Exchange and Return Policy

Dindi Eyewear works with high-quality materials and strict manufacturing standards. Our exchange and return policy follows the Brazilian Consumer Protection Code, valuing a transparent and trustworthy relationship.

By making a purchase on our website, the customer declares that they agree with the rules described below.

How to request an exchange or return

Before sending any product, you must contact our customer service team:

E-mail: atendimento@innovaoptical.com.br

Phone: +55 (11) 3872-2470

You must provide:

  • Order number
  • Reason for exchange or return

Products sent without prior contact may not be accepted.

Request deadline

The deadline to request an exchange or return is up to 7 (seven) calendar days from the date of receipt of the product.

Requests made after this period will not be accepted.

Conditions for exchange or return

The product must:

  • Show no signs of use
  • Be in its original packaging
  • Include all accessories
  • Be accompanied by the invoice

Dindi is not required to exchange, repair, or refund products that show signs of misuse.

Defect analysis

After receipt, the product will undergo a technical inspection.

Average inspection period: up to 15 business days.

If the report is approved

The customer will receive, at no additional cost, a new product of the same model.

If the model is out of stock, the customer may choose another model available on the website, respecting the amount originally paid.

If there is a price difference, the customer must pay the difference.

If the report is rejected

The product will be returned to the customer.

  • Reasons for exchange rejection:
  • The reported defect is not confirmed
  • Signs of improper use
  • Accidental or intentional damage
  • Natural wear and tear from use

In this case, the shipping cost for returning the product will be the customer’s responsibility.

Right of Withdrawal (Purchase Cancellation)

According to the Brazilian Consumer Protection Code, the customer may cancel the purchase within 7 (seven) calendar days after receiving the product.

For this, the product must be returned:

  • Without signs of use
  • In the original packaging
  • With all accessories
  • With the invoice

After inspection and approval of the return, the refund will be processed according to the original payment method.

Refunds

Approved refunds will be processed as follows:

  • Credit card: refund issued to the card statement, according to the card issuer’s rules
  • Bank slip (boleto) or Pix: deposit into a bank account under the buyer’s name

The time required to complete the refund may vary depending on the financial institution.

Policy Updates

Dindi Eyewear may update this Shipping, Exchange, and Return Policy at any time, whether due to legal changes or improvements in internal processes.

The most recent version will always be available on the website.